Terms and conditions
I - Introduction
These General Terms and Conditions of Sale apply to all sales concluded via the www.by-ilios.com website. Please read these Terms and Conditions before using this website. Any order on the site implies acceptance of all of these General Terms and Conditions of Sale. These prevail over all other General Conditions of Sale. Please do not use this website if you do not agree to all of these Terms and Conditions. These may be subject to change. It is your responsibility to read them regularly insofar as the General Conditions in force on the date on which you use this website will be those applicable.
II - Information on our site
This website is operated by Ilios, a simplified joint-stock company registered in the Créteil Trade and Companies Register under number 951 168 145 for a clothing manufacturing activity on behalf of the Ilios brand. Its head office is located at 80 rue de Fontenay, 94300 Vincennes - France. Its SIRET number is 951168145 and its intra-community VAT number is FR 60951168145.
III - Registration on our site and ordering
Any order placed on the www.by-ilios.com site requires the creation of a customer account. When creating your account, you must ensure the accuracy of the information provided and are required to update it at the slightest change. In the event of an error in the wording of the recipient's contact details, Ilios cannot be held responsible for the impossibility of delivering products.
By placing an order on this website, you warrant that you are at least 18 years of age and legally capable of entering into binding agreements.
Any order implies acceptance of these General Conditions of Sale, of the Confidentiality Policy, without prejudice to the specific contractual conditions concluded between the Parties.
A confirmation email summarizing the order will be sent to you once your order has been validated. To this end, you formally accept the use of e-mail for confirmation of the content of your order. Please note that this email does not mean that your order has been accepted. All orders are subject to our acceptance and we will confirm such acceptance to you by sending you an email confirming dispatch of the product(s) (the “Dispatch Confirmation”). The contract for the purchase of product will not be formed between you and us until the dispatch of the Dispatch Confirmation.
All product orders are subject to availability conditions. In this regard, in the event of delivery difficulties or out of stock of the products ordered, we reserve the right to refuse your order.
If your order is not accepted and the amount has already been debited from your account, you will be fully refunded within 10 working days.
IV - Products and prices
The products offered for sale are those available at the time of confirmation and payment of your order. We reserve the right to modify our offer at any time, in particular by adding, modifying or deleting products. The products are presented as accurately as possible. The perfect representation of the products on the website cannot be guaranteed, in particular due to differences in the rendering of colors or materials by Internet browsing software and/or display monitors.
The products are supplied at the current prices listed on the site when the order is registered. The prices of the products are indicated in euros, but do not include delivery costs. The payment you will be asked for corresponds to the total amount of the purchase, including these costs, and is made in euros.
We reserve the right to modify these prices at any time, but the products will be invoiced on the basis of the prices in force when your order is validated. An invoice is established and will be sent to you by e-mail upon delivery of the products ordered.
Payment is made exclusively in euros, in full when ordering, by credit card. As orders are only taken into account after validation of their payment, no discount or late payment penalty is applicable. Payments cannot be suspended or subject to compensation without the prior written consent of Ilios. The cardholder should retain a copy of transaction records and merchant policies and rules. The user is responsible for maintaining the confidentiality of his account. Payment data is exchanged in encrypted mode using the HTTPS protocol.
The following bank cards are accepted: Carte bleue, Visa and Mastercard, American Express.
As part of our action in favor of the fight against fraud on the Internet, we may be required to verify the bank details and/or the identity of customers before any delivery. By placing your order on the www.by-ilios.com website, you agree to provide us with the requested supporting documents. In the absence of communication of the elements requested within the time limit, we reserve the right to cancel the order subject to verification.
V - Delivery
The information concerning the delivery methods is accessible from the validation page of the basket, as well as on the summary page of the order, before the payment of the latter. Delivery costs are to be added to the total price of the order and will be communicated to you prior to the validation stage of your order. No delivery will be made by Ilios if full collection of the price proves impossible.
In mainland France, the items are delivered within 4 to 7 days maximum from the order. This time takes into account the processing time of the order and the delivery to your home. Packages are delivered by post via Colissimo or to a Mondial Relay pick-up point, depending on your choice at the time of purchase. As such, we are not able to guarantee a precise time of delivery. If an order has not arrived on the scheduled delivery date, we invite you to contact the post office or Mondial Relay directly with your tracking number. However, if despite these checks, you have not found your package, contact us at email@example.com.
In accordance with the provisions of the Consumer Code, the delivery of the items ordered will take place within the deadlines communicated by Ilios and, in the absence of any indication, in any case no later than 30 days from the order, subject to the full payment of the price.
Any delay in delivery will authorize you to cancel your order under the conditions of article L.216-2 of the Consumer Code.
VI - Right of withdrawal and returns
In accordance with the provisions of article L.221-18 of the Consumer Code, you have a period of 14 days to exercise your right of withdrawal without having to justify any reason. The starting point of the period is the day of receipt of the order. If the 14-day period expires on a Saturday, Sunday, public holiday or non-working day, you can exercise this right until the next working day. To exercise your right of withdrawal, you must notify Ilios of the decision to withdraw, before the expiry of the period by sending an email to the address firstname.lastname@example.org specifying the elements following: order number, name, address, name(s) of item(s), price, quantities and reason(s).
If you use your right of withdrawal, the return of the products must be made in their original packaging or equivalent, in new (unused) condition, accompanied by all the accessories and instructions, if any, in perfect condition for resale, with the original purchase invoice to which the products relate and the return number provided by our Customer Service. You should package the products to return them in the same condition as when you received them, and ensure the safety of the products to return them without damage. Any product returned damaged, soiled or incomplete could involve your responsibility by our company under the conditions of article L221-23 of the Consumer Code.
In the event of implementation of the right of withdrawal, we will reimburse you for the price of the item(s) concerned. The refund will be made within 10 working days following the date of declaration of your return. In any event, this reimbursement cannot be made before Ilios recovers the item(s) subject to your withdrawal or provides proof of return of the latter. The refund will be made according to the payment method of the returned order.
Returns are at our expense, except on discounted products. A return form will be sent to you by email in order to proceed with the return.
VII - Validity of the conditions of sale
These General Terms and Conditions of Sale are governed exclusively by French law. The invalidity or inapplicability of one of the clauses of these General Conditions of Sale will not affect the application or the validity of the other clauses of the General Conditions of Sale. In the event of a dispute, the French courts have sole jurisdiction.
VIII - Protection of personal data
We collect information when you register on our site, sign in to your account, make a purchase, and/or sign out. Information collected includes your name, email address, phone number, and/or credit card information. In addition, we automatically receive and store information from your computer and browser, including your IP address, software and hardware, and the page you request.
It is reminded that this requested personal data is necessary for the proper use of the web platform, the processing of your order and the establishment of invoices, in particular. This data may be communicated to our potential partners responsible for the execution, processing, management and payment of orders. We do not sell, trade or otherwise transfer your personally identifiable information to third parties
The processing of information communicated via the site meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data.
We use the email address you provide to send you information and updates pertaining to your order, occasional brand news, related product information, and more. If at any time you would like to unsubscribe from receiving further emails, detailed unsubscribe instructions are included at the bottom of each email.
IX - Intellectual property
All the elements published on the site www.by-ilios.com such as, and without this list being exhaustive, images, photographs of atmosphere settings, cropped photographs, videos, graphic charter, sound elements constituting the Site, logos, brands, domain names, texts, typographies, belong to us and constitute works protected by the provisions of the Intellectual Property Code.
the Ilios Company is the holder of all the intellectual property rights on its products and, more generally, on the brands, illustrations, images and logos reproduced on its articles, their accessories or their packaging.
Any total or partial reproduction, any modification and/or any use of these elements for any reason and on any medium whatsoever, without the express prior consent of Ilios, is strictly prohibited. The creation of derivative works from these elements is strictly prohibited.
X - Disputes and applicable law
These General Conditions of Sale are subject to French law. Any dispute relating to the execution of the present will be the exclusive competence of the French courts.
You remain free to accept or refuse the use of mediation and, in the event of recourse to mediation, each party is free to accept or refuse the solution proposed by the mediator.
In the absence of an amicable solution or recourse to mediation, all disputes to which the General Conditions of Use could give rise will be submitted to the competent court of your domicile.
The fact for one of the Parties not to avail itself to the other Party of a breach of any of its obligations referred to in these General Conditions of Use, cannot be interpreted for the future. as a waiver of the obligation in question.
Edited on 05/28/2023